Tech Titans: The 27 Best IT Process Automation Software Of 2024
10 Best IT Process Automation Software Shortlist
Here's my pick of the 10 best software from the 30 tools reviewed.
Navigating the intricate maze of IT processes can be daunting, and I've been wrestling with the complexity, just like you. IT process automation software is your co-pilot, precisely steering tasks and operations. With this tool, you're not just simplifying tasks; you're transforming your entire IT workflow.
Think of all those repetitive tasks, time-consuming data entries, and the tricky coordination of IT tasks - this software is your answer to all those pain points. I've sifted through the noise to bring you options that resonate with your needs. Dive in, and let's find the perfect fit for you.
What is IT Process Automation Software?
IT process automation software is a technological solution designed to automate repetitive tasks, streamline workflows, and improve the efficiency of IT operations. Organizations, ranging from startups to large enterprises, employ this software to ensure smooth and consistent execution of IT processes, reduce manual interventions, and improve accuracy. Typically used by IT managers, system administrators, and operation teams, these tools facilitate tasks such as server provisioning, software updates, and system monitoring, enabling businesses to focus on strategic initiatives and drive growth.
Overviews Of The 10 Best IT Process Automation Software
Best for ease of use with pre-built integrations, job steps, and templates
ActiveBatch is an IT automation tool designed to build, monitor, and manage end-to-end workflows across various technology platforms. It provides a centralized automation hub for scheduling and monitoring, enabling business-critical systems to work together with minimal human intervention. It's designed to integrate seamlessly with your current tech stack for less disruption to existing workflows.
Why I Picked ActiveBatch: The tool features a low-code drag-and-drop graphical user interface for easy setup and management of workflows, ideal for team members without advanced development skills. The software also has a comprehensive library of prebuilt integrations and extensions, job steps, templates, and advanced scheduling capabilities. ActiveBatch also leverages artificial intelligence (AI) and machine learning (ML) to optimize resources and workload placement.
Standout features & integrations
ActiveBatch has features for a wide range of IT and business processes, including job scheduling, event automation, cloud provisioning, and service-level agreement management. It also offers security, auditing, and governance features to ensure controlled access across environments.
Integrations include Active Directory, Crystal Reports, CyberArk Application Access Manager, Exchange Server, JSCAPE Managed File Transfer, Oracle Job Scheduler, PowerShell, SQL Server Scheduling, and more.
Pros and cons
Pros:
- Scalability and intelligent automation features
- Event-based automation
- Real-time processes and accurate data capturing capabilities
Cons:
- Could be easier to setup
- Some features in the user interface may be confusing
NinjaOne is a comprehensive IT management platform that offers solutions for both IT departments and managed service providers (MSPs), including endpoint management, patch compliance, mobile device management, remote control, and endpoint backup.
Why I Picked NinjaOne: NinjaOne is a strong IT process automation software due to its comprehensive set of tools that streamline IT management tasks, including remote monitoring, patch management, and automation of routine processes. It supports a wide range of operating systems and offers granular control over system configurations, making it a versatile solution for managing diverse IT environments. Additionally, its intuitive interface and powerful automation features help reduce manual workloads and improve overall efficiency for IT teams.
Standout features & integrations
NinjaOne is a top-rated IT management platform that offers a range of features for IT departments and MSPs, including endpoint management, patch management, mobile device management, remote control, and endpoint backup. It also provides resources such as an ROI calculator and IT security fundamentals guide, as well as industry-specific solutions and integrations.
Integrations include ConnectWise ScreenConnect, TeamViewer Remote, Splashtop, RepairShopr, Supportbench, Accelo, IT Glue, ScalePad Lifecycle Manager, and IT Portal.
Pros and cons
Pros:
- Advanced power management features
- Detailed hardware and software inventory tracking
- Automated endpoint protection
Cons:
- Occasional delays in reporting updates
- Limited custom dashboardds
Best for connecting and automating SAP and non-SAP systems and workflows
RunMyJobs is a SaaS-based workload automation platform that provides solutions for enterprise workload, file transfer, and finance automation. It is designed to integrate with SAP ERP applications and S/4HANA Cloud, as well as other business processes for real-time results.
Why I Picked RunMyJobs: As an IT process automation software, the platform enables full-stack automation for businesses, allowing users to connect to any app, system, or service with prebuilt integrations and automate processes across applications, servers, and services. RunMyJobs is designed to work on-premises, in the cloud, or in hybrid environments. It also provides end-to-end visibility and control, real-time monitoring, and predictive SLA notification to ensure that issues are quickly identified and resolved.
Standout features & integrations
RunMyJobs offers event-based automation, which triggers a process based on real-time events. It also has record-to-report automation to eliminate manual tasks in accounting processes. Other notable features include data management, DevOps automation, and ETL automation.
The platform integrates with SAP ERP, SAP S/4HANA, Oracle, Datasphere, Databricks, Box, ServiceNow, Amazon S3, Azure, Boomi, Snowflake, SharePoint, and more.
Pros and cons
Pros:
- Customizable batch scheduling
- Ability to schedule and monitor jobs
- Notification and alerting functionality
Cons:
- Dashboard could be improved
- Complexity for inexperienced users
Quixy is a modern cloud-based platform designed to simplify the process of building business applications without coding. With its drag-and-drop interface, users can quickly create applications tailored to their unique business needs. It is especially beneficial for those who want an uncomplicated method to build applications.
Why I Picked Quixy: When I was sifting through various automation tools and platforms, Quixy's drag-and-drop capability immediately stood out. It's a platform that truly empowers business users to take matters into their own hands without the need to rely on heavy IT intervention. I selected it for this list because of its unparalleled user-friendly interface, which perfectly aligns with the need for effortless application building.
Standout features & integrations
One of Quixy's most noteworthy features is its intuitive user interface that allows for easy drag-and-drop operations, reducing manual tasks and the potential for human error. Alongside, its cloud-based architecture ensures accessibility from anywhere. In terms of integrations, Quixy is versatile. It has connectors for various platforms like Salesforce, Microsoft products, and also provides an API for custom integrations, allowing businesses to link with tools they're already familiar with.
Pros and cons
Pros:
- Cloud-based infrastructure ensures global accessibility and ease of updates.
- Strong integration capabilities, from pre-built connectors to custom APIs.
- Intuitive drag-and-drop interface making application building straightforward.
Cons:
- Potential learning curve for users completely new to application building.
- Lack of transparent pricing can be a barrier for some organizations.
- The simplicity might not cater to businesses looking for more intricate features.
Laserfiche is a powerful automation tool specifically designed to streamline and improve document management processes. By emphasizing automated workflows centered around document handling, it addresses the challenges businesses face with manual document procedures and ensures more efficient business process management.
Why I Picked Laserfiche: Laserfiche immediately captured my attention when selecting a tool for this list because of its dedicated focus on document automation. I judged it against several other contenders and it was evident that Laserfiche's capabilities in automating document-centric tasks were unparalleled. This made my decision clear as to why it stands out as the best for document management automation.
Standout features & integrations
Laserfiche is more than just a document repository. It offers features like automated workflows, permissions management, and real-time notifications to keep team members in sync.
When it comes to integrations, Laserfiche is compatible with a variety of tools and platforms. It supports connectors for mainstream platforms such as Microsoft, Salesforce, and ERP systems, ensuring that document processes can be embedded into broader business workflows.
Pros and cons
Pros:
- Permissions management ensures that sensitive documents remain secure and accessible only to authorized personnel.
- Comprehensive set of integrations, ensuring compatibility with major platforms.
- Strong emphasis on document-centric automated workflows.
Cons:
- Absence of transparent pricing can create uncertainties for businesses planning their budgets.
- The initial setup can be complex for those unfamiliar with document management systems.
- The specificity of the tool might not appeal to businesses looking for a more generalized automation solution.
Creatio is a platform that combines CRM features with process automation. It helps businesses improve customer relations and optimize internal workflows in harmony with the CRM.
Why I Picked Creatio: In my journey of selecting tools, Creatio emerged as a compelling choice. The fusion of CRM capabilities with process automation tools is what genuinely differentiates it from the competition. I determined that for businesses looking to unify customer management and automated workflows, Creatio stands as the ideal solution. This is why I believe it truly fits the bill as the 'Best for CRM and process automation fusion'.
Standout features & integrations:
Creatio comes equipped with a user-friendly interface, easing the navigation between CRM functionalities and business process automation. Automated workflows can be tailored using templates to suit specific business needs, while its BPM features ensure real-time tracking of processes.
When it comes to integrations, Creatio boasts connectors with Microsoft, Salesforce, and also supports integration with Zapier, ensuring businesses have a wide range of tools at their disposal.
Pros and cons
Pros:
- Real-time BPM tools for tracking and refining workflows
- Extensive integration options, including major players like Microsoft and Salesforce
- Dual functionality of CRM and process automation in a single platform
Cons:
- While it offers a broad feature set, mastering all of them requires dedicated onboarding.
- Certain niche integrations might require custom scripting
- The dual functionality might seem overwhelming to first-time users
LogicMonitor stands as a specialized tool for companies aiming to automate the monitoring of their infrastructure. Through its cloud-based interface, it offers businesses in-depth insights into the health and status of their infrastructure, aligning perfectly with the need for infrastructure monitoring automation.
Why I Picked LogicMonitor: After evaluating and comparing several automation tools, I chose LogicMonitor based on its specific focus on infrastructure. Its unique offering and user interface for infrastructure monitoring set it apart from other automation solutions. In my judgment and based on various use cases, I believe LogicMonitor is particularly tailored to be 'Best for infrastructure monitoring automation' because of its comprehensive and automated insights into IT infrastructure.
Standout features & integrations
LogicMonitor boasts automated workflows to detect and alert on issues in real-time, ensuring minimal human error in tracking infrastructure problems. It also offers a user-friendly dashboard to read metrics, enabling quick decisions.
Integrations-wise, LogicMonitor connects effortlessly with platforms like Microsoft, Salesforce, and even Zapier, allowing for a flow of data and alerts across various tools.
Pros and cons
Pros:
- Extensive integrations with popular platforms to improve functionality.
- Real-time alerts and notifications reduce response time to issues.
- Specific focus on infrastructure monitoring ensures specialized features.
Cons:
- The depth of features may pose a learning curve for some users.
- Might be over-specialized for businesses not entirely focused on infrastructure.
- Lack of transparent pricing can make budget planning challenging.
Appian offers a leading low-code automation platform that empowers businesses to create apps quickly and with minimal hands-on coding. By enabling businesses to integrate their systems and automate workflows, Appian plays a vital role in simplifying complex processes and promoting efficient business process management.
Why I Picked Appian: In my quest to identify impactful automation tools, I determined that Appian stood out prominently in the realm of low-code platforms. I chose it because of its unique blend of user-friendly interfaces coupled with powerful automation capabilities. This juxtaposition of simplicity and power underpins why it's the best for those who need low-code automation and deep integration capabilities.
Standout features & integrations
Appian's low-code platform is not just about building applications swiftly; it's about ensuring they can interact with other systems. The platform offers connectors for significant platforms such as Salesforce and Microsoft, enabling businesses to establish automated workflows across various software. Its robust API infrastructure also paves the way for in-depth custom integrations, addressing diverse business needs.
Pros and cons
Pros:
- Focus on both automation and integration ensures a holistic approach to business process automation.
- Comprehensive integration capabilities, including both pre-built connectors and custom API options.
- Intuitive low-code platform that reduces time-consuming manual coding.
Cons:
- Lack of transparent pricing can make budgeting challenging for some businesses.
- The platform's wide range of features may be overwhelming for new users.
- Some complex integrations might require a steeper learning curve.
Pega Platform is a dynamic automation tool incorporating AI technology to refine organizational decision-making processes. Leveraging AI algorithms and data analytics facilitates smarter business decisions, aligning perfectly with its reputation as the best choice for AI-driven decision automation.
Why I Picked Pega Platform: In the process of selecting and judging various automation solutions, Pega Platform consistently emerged as a front-runner. Its AI capabilities are not just a peripheral addition but are deeply integrated, making the platform truly distinctive. When considering tools for AI-driven decision automation, Pega's in-depth AI capabilities and its reputation in the industry convinced me of its superiority.
Standout features & integrations
Pega Platform excels with its AI-driven automated workflows, allowing businesses to reduce human error and speed up decision-making processes. The platform is designed with a user-friendly interface, offering BPM and BPA features that streamline business process management.
Integration-wise, Pega offers connectors to major platforms such as Salesforce, Microsoft, and even has the ability to work with Zapier, allowing for a plethora of real-time data connections.
Pros and cons
Pros:
- Rich integration ecosystem with key platforms and tools.
- Comprehensive BPM and BPA features to improve workflow management.
- Advanced AI algorithms integrated into the core of the platform.
Cons:
- Might be overkill for businesses looking for simpler automation solutions.
- A steeper learning curve might be expected given its vast feature set.
- Some businesses might find its extensive AI capabilities overwhelming initially.
NewgenONE is an all-in-one digital transformation platform that helps businesses prepare for the challenges and benefits of the digital age.
Why I Picked NewgenONE Digital Transformation Platform: After an in-depth examination and comparison of numerous automation tools, I determined that NewgenONE truly stood out in its offering. Its comprehensive nature, focusing on the full digital lifecycle, sets it apart from more fragmented solutions. It's this holistic approach that convinced me it truly is the 'Best for end-to-end digital solutions.'
Standout features & integrations
NewgenONE boasts a robust set of features including automated workflows, BPM capabilities, and a user-friendly interface designed for business users. This platform doesn't just stop at the process automation level; it dives deeper with templates specifically designed for various business needs.
Integration-wise, it connects with widely-used platforms such as Salesforce, Microsoft, and Zapier, facilitating a more cohesive digital experience.
Pros and cons
Pros:
- Extensive set of tools and templates to cater to diverse business needs.
- Strong integration capabilities with leading platforms.
- Comprehensive platform covering the entire digital transformation journey.
Cons:
- As with any holistic platform, periodic updates and tweaks might be needed to adapt to rapidly changing business landscapes.
- Some businesses might not utilize all features, leading to underutilization.
- Given its extensive feature set, there might be a steeper learning curve.
The Best IT Process Automation Software Summary
| Tools | Price | |
|---|---|---|
| ActiveBatch | Pricing upon request | Website |
| NinjaOne | Pricing upon request | Website |
| RunMyJobs by Redwood | Pricing upon request | Website |
| Quixy | From $10/user/month when billed annually | Website |
| Laserfiche | Pricing upon request | Website |
| Creatio | From $25/user/month (5 users minimum) | Website |
| LogicMonitor | Pricing upon request | Website |
| Appian | Pricing upon request | Website |
| Pega Platform | From $0.47/case | Website |
| NewgenONE Digital Transformation Platform | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareOther IT Process Automation Software
Below is a list of additional lT Process Automation Software software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
Selection Criteria for IT Process Automation Software
When it comes to selecting IT process automation software, the sheer variety of options can be overwhelming. I've evaluated dozens of these tools, putting emphasis on functionalities that cater specifically to the needs of IT professionals. For this guide, my main focus was on robust orchestration capabilities and efficient process automation platforms, which I'll delve into below.
Core Functionality
- RPA Integration: Integration with Robotic Process Automation (RPA) solutions to facilitate automated tasks without manual intervention.
- Process Orchestration: Ability to automate and coordinate complex workflows across multiple applications and platforms.
- Data Entry Automation: Tools that eliminate the manual, time-consuming processes of entering and updating data across systems.
- Human Resources Automation: Efficiently manage HR-related processes, including employee onboarding, role assignments, and benefits administration.
- Customer Experience Enhancement: Features that assist in streamlining and improving the journey of customers, from ticketing systems to feedback loops.
Key Features
- Routing Capabilities: Directing processes or tasks to appropriate channels or teams, ensuring timely responses and actions.
- Bot Deployments: The use of bots to carry out repetitive tasks, improving efficiency, especially in areas like customer service via social media platforms.
- Security Protocols: Strong encryption and security measures to protect sensitive data and ensure only authorized personnel have access.
- Customizable Templates: Pre-built templates that can be tailored to specific organizational needs, speeding up the setup process.
- Real-time Analytics: Offering in-depth insights into automation performance, helping identify areas for improvement.
Usability
- Intuitive Interface: For IT process automation tools, a dashboard that visualizes complex workflows and allows for easy adjustments is essential. Features like drag-and-drop functionality can significantly simplify the orchestration process.
- Role-based Access: Especially vital for larger teams or complex enterprise solutions, ensuring that only relevant team members can modify or view certain processes or data.
- Onboarding and Training: Given the intricate nature of IT processes, having a comprehensive learning library, wiki, or training program is critical. This ensures that all users, whether beginners or advanced, can utilize the tool to its full potential.
- Responsive Customer Support: For any technical hiccups or advanced customization needs, having a dedicated support team that's knowledgeable and timely in their responses can make all the difference.
The key lies in recognizing the specific needs of your organization and aligning them with a tool that excels in those areas. The right automation tool can significantly improve efficiency, reduce errors, and provide insights for continuous improvement.
Most Common Questions Regarding IT Process Automation Software
What are the benefits of using IT process automation software?
Using IT process automation software offers several benefits:
- Efficiency Boost: Automation software drastically reduces manual tasks, speeding up workflows and eliminating time-consuming, repetitive processes.
- Error Reduction: Automated workflows are less susceptible to human error, ensuring more consistent and accurate task execution.
- Enhanced Reporting: These tools often provide real-time metrics and reporting capabilities, giving teams insights into process performance and areas for improvement.
- Cost Savings: Over time, automation can lead to significant cost savings as resources are better utilized, and manual oversight is reduced.
- Improved Scalability: As businesses grow, IT process automation software can easily scale to accommodate larger workloads without the need for proportional increases in resources.
How much do IT process automation tools typically cost?
The cost of IT process automation tools can vary widely based on the features, scalability, and brand reputation. Typically, prices can range anywhere from $10/user/month for basic tools to over $500/user/month for enterprise-level solutions.
What are the common pricing models for these tools?
There are several pricing models prevalent in the IT process automation industry:
- Per User Pricing: Charge is based on the number of users accessing the tool.
- Flat Monthly/Annual Fee: A fixed price that provides access to the software, irrespective of the number of users.
- Usage-based Pricing: Pricing depends on the number of automated tasks, workflows, or the amount of data processed.
What is the typical range of pricing for IT process automation tools?
While the pricing can be diverse based on individual tool capabilities and brand, a typical range might be from $15/user/month for entry-level options to upwards of $300/user/month for comprehensive, enterprise-grade solutions.
Which are the cheapest and most expensive IT process automation software?
The cheapest tools often include open-source solutions or basic versions of commercial tools like Zapier's starter plans. On the other hand, enterprise-grade solutions like those from Microsoft's Power Automate or enterprise tiers of LogicMonitor can be among the more expensive options.
Are there any free tool options available?
Yes, there are free options available, especially in the open-source domain. Tools like n8n or Node-RED offer process automation capabilities without any initial cost, though they may require more technical expertise to set up and manage. Additionally, many commercial tools provide free tiers or trial periods, though they come with limitations on features or usage.
How do I decide which IT process automation software is right for my business?
When selecting the right tool for your business, consider factors like:
- The scale of your operations and expected growth.
- The complexity of the processes you want to automate.
- Integration needs with other tools and platforms you're using.
- Your budget and willingness to invest in training if the tool has a steeper learning curve.
- Reviews and testimonials from businesses similar to yours.
Is it challenging to implement IT process automation software?
Implementation complexity can vary. Some tools offer user-friendly interfaces and pre-built templates that make setup straightforward, while others might require more in-depth knowledge or even scripting. It's essential to consider your team's technical expertise and the tool's learning curve. Many tools also provide thorough documentation, community support, or even professional services to aid in the implementation process.
Other IT Process Automation Software-Related Reviews
Summary
Selecting the best IT process automation software is pivotal for businesses to optimize efficiency, reduce errors, and achieve scalability. Throughout this guide, we've explored various tools, each offering unique benefits and catering to specific use cases. From understanding the inherent advantages of automation software to unraveling different pricing models, it's clear that the right choice hinges on the specific needs, scale, and technical expertise of a business.
Key Takeaways:
- Understand Your Needs: Before diving into options, pinpoint the exact processes you aim to automate, the level of integration required, and the scalability needs of your organization. This clarity will guide you toward a tool that aligns with your goals.
- Consider Total Cost and ROI: Beyond the straightforward monthly or annual fee, consider the potential costs associated with training, implementation, and any additional features. Weigh these against the long-term benefits and potential ROI to determine the tool's true value.
- Prioritize Ease of Use and Support: A tool's user interface, available pre-built templates, and support ecosystem (including community forums, documentation, and professional services) can significantly influence its implementation success and ongoing utility.
What do you think?
Absolutely, this space is ever-evolving with new tools emerging regularly. So, if there's an IT process automation software that you've encountered, that you believe deserves a spotlight and I haven't mentioned, please do share it with me. I'm always eager to learn from the community and expand my horizons. Your suggestions and insights are invaluable in making this guide comprehensive and up-to-date. Let's collaborate and ensure everyone has access to the best tools in the market!